A: We aim to deliver your order as quickly and safely as possible. Most orders are processed within 1–2 business days, and delivery typically takes 2–4 business days depending on your location. You’ll see all available shipping options and prices at checkout.

A: Once your order has been dispatched, you’ll receive a tracking link via email or SMS. You can use this link to view real-time updates on your order’s location and expected arrival.

A: For your convenience, WoodAroma accepts a wide range of secure payment options, including:

• Debit & credit cards
  
• PayPal
  
• Apple Pay / Google Pay
  
• Buy-now-pay-later options (if available in your region)

A: Absolutely. WoodAroma is committed to offering premium-quality incense, oils, and wellness products.
We carefully source our items to ensure clean-burning, long-lasting fragrance and a consistently excellent experience.

A: We’re here to help!
Simply contact us within 48 hours of receiving your order with a photo of the issue. We’ll gladly arrange a replacement or refund depending on the situation.

Many of our products are made using natural ingredients. Each product listing includes detailed information on materials and ingredients so you can shop confidently.